Reference

surga99 Legal terms for your account

surga99 puts the Legal terms for account access, wallet records and policy requests in one clear place.

Account termsData requestsWallet recordsLocal-law access

Legal terms for Indonesian account access

surga99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions that apply when you create, use or close an account with us. We use the details you submit during the account step to confirm access, connect your wallet status and respond to policy requests. DANA, OVO, GoPay and QRIS may

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appear in account records when you use those rails, while bank transfer and virtual account references can also be retained for payment checking. You should read these terms before opening an account and keep your contact details current. Access and eligibility depends on local law, and
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we may restrict a request when local rules require it. If a term is unclear, contact our support route with the account phone number and the specific clause you want us to explain.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT PATH

Get Legal help through 24/7 Support

A clear contact path helps when you need a Legal explanation, a data change or confirmation of an account restriction.

Terms question Use the 24/7 Support route when a Legal clause is unclear. Include the section title and your account phone number so we can address the exact wording instead of sending a general reply.

Data change Ask us to correct account details by naming the field that needs changing. We may request an account step or phone verification before editing records connected with DANA, OVO, GoPay or QRIS.

Wallet record For a Legal question about a wallet entry, send the payment rail and reference shown in your account. DANA, OVO, GoPay, QRIS, bank transfer and virtual account checks follow the related record.

Access concern If access is restricted, ask our support route which policy condition applies. We explain the available path where local law permits and do not treat a restriction as removable without checking the relevant account facts.

DATA HANDLING DETAILS

How our Legal controls handle your data

We keep our Legal process practical: account data supports access checks, payment records support wallet status checks, and security steps help prevent changes by the wrong person.

Account data

We use the details entered during your account step to identify the account, check phone verification and respond to Legal requests. Keeping your phone details accurate helps us match a request to the right record.

Payment records

DANA, OVO, GoPay and QRIS references may be checked against account activity when a Legal or status question concerns a wallet entry. Bank transfer and virtual account references can serve the same checking purpose.

Cookies

Cookies can help remember the session path you use for account access and policy pages. You can ask support which cookie-related setting or record your Legal request concerns.

Account security

We may use phone verification before discussing account data or accepting a change request. This step helps prevent another person from changing contact details or asking about wallet records.

Record retention

We retain account and payment records for the period needed for account administration, security and Legal obligations. Ask support about a specific record type rather than requesting an undefined account history.

Change requests

Send a correction, deletion or access request through our support route with your account phone number and the requested action. We assess it under the applicable local rules and reply where local law permits.

Legal answers before you open an account

These Legal questions cover the account, data and access points Indonesian customers usually want clarified before using the service. Each answer describes our handling path without replacing the terms that apply to your specific account or location.

The Legal terms cover account creation, phone verification, data handling, payment records, access conditions and support requests. Read them before opening an account so you understand the steps that apply where local law permits.

Yes. Account access and eligibility depends on local law. If a local rule affects your request, we may restrict access or ask for additional account details before explaining the available path.

We may use DANA and QRIS references to check a wallet status or answer a record request linked to your account. OVO, GoPay, bank transfer and virtual account references can be handled in the same way.

Yes. Send the field you want corrected through our support route with your account phone number. We may complete phone verification before changing details, then assess the request under applicable Legal requirements.

Phone verification helps us confirm that a request comes from the account holder before we discuss data or change contact details. We also compare the request with the account record and relevant wallet reference.

Yes. Ask support about the specific DANA, OVO, GoPay, QRIS, bank transfer or virtual account record. We explain the applicable retention reason and respond according to Legal obligations and local rules.

Use our 24/7 Support route and include your account phone number, the policy section or data record involved, and the action you want. We use those details to send the request to the right contact path.

surga99 Legal terms for your account

Get Legal help through 24/7 Support

How our Legal controls handle your data

Account data

Payment records

Cookies

Account security

Record retention

Change requests

Legal answers before you open an account

01 What Legal terms apply when I open a surga99 account?

02 Does Legal access to surga99 depend on my location?

03 How does Legal handle my DANA or QRIS records?

04 Can I ask surga99 to correct my account data?

05 How does Legal protect account access?

06 Can I ask how long my payment records are kept?

07 Where do I send a Legal request about surga99?

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