Reference

Your surga99 Privacy Policy, Made Clear

surga99 Privacy Policy explains what we collect when you create an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Account recordsWallet activityYour privacy choices

Explore Our Lobby Read FAQ

See How DANA and QRIS Data Fits

surga99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers details you provide during the account path, including your name, phone number, login details and verification responses. It also covers payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, including a reference connected with BCA, BRI, Mandiri or

1
BNI. We use these records to match a deposit or withdrawal request with your account, investigate a stalled wallet status and prevent unauthorised changes. Device type, browser settings, login time and pages opened may be recorded when you move from login to the lobby, including pages
2
for Speed Baccarat or Rocket Crash. Access and eligibility depends on local law. We may update this Privacy Policy when our data practices change, with the current wording kept on this page. The policy does not change any rights or duties required by applicable Indonesian rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH PRIVACY

Get Privacy Help Near Your Account

A clear account route helps us handle privacy requests without exposing your records to the wrong person.

Account help path Use the account help route when you want to ask what personal data we hold or why a verification step appeared. We may confirm your account details before discussing records.

Cashier privacy check For DANA, OVO, GoPay or QRIS questions, include the payment reference shown in your account. We use it to locate the relevant record without asking you to send a wallet password.

24/7 Support route Our support path remains available around the clock for privacy, login and payment-status concerns. We record the request, confirm ownership and explain the next step in clear English.

HANDLING YOUR RECORDS

Keep Control Across Devices and Wallets

We handle privacy as an account process rather than a vague promise. When you sign in on mobile or desktop, we may compare device and session details with recent account activity; this…

Data we use

We may hold your account name, phone number, verification details, login events, payment references and selected lobby activity. A page visit such as Fishing God can be linked to an account session for operational checks.

Cookie choices

Cookies can keep a session active, remember selected settings and help us understand whether a login page loads correctly. You can adjust cookie controls in your browser, though some account steps may then need repeating.

Account protection

We do not ask support staff to receive your password or wallet PIN. Before an account change, we may request a verification step using details already attached to your account.

Retention period

We retain account, payment and support records only as long as needed for account administration, dispute handling, fraud checks or a legal obligation. When no need remains, the record is removed or securely restricted.

Change requests

You can ask us to correct an inaccurate phone number, account detail or payment reference. Send the request through account help and describe the exact field so we can check ownership and respond properly.

Who receives requests

Privacy questions go to our account support route rather than a public channel. We may share only the necessary payment reference with a payment service when checking DANA, QRIS or bank transfer status.

Answers About surga99 Privacy Policy

These Privacy Policy answers address the practical searches we hear before account access: collected data, cookies, payment references, device sessions and correction requests. If your situation is not listed, use account help with the phone or email linked to your surga99 account so we can check the right record.

It covers account details, verification, device sessions, cookies, lobby activity, payment references and support requests. It also explains how we handle access, corrections, retention and eligible removal requests.

We may collect your name, phone number, login details, verification responses, device and browser data, session times, payment references and messages sent through account support.

Yes. The policy includes references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use them to match account requests and check payment status.

Cookies can maintain your sign-in session, remember settings and show whether an account page works correctly. Browser controls can limit cookies, but you may need to repeat some account steps.

Yes. Contact account help with the phone or email attached to your account and identify the inaccurate field. We verify ownership before changing a name, phone detail or payment reference.

We keep payment and account records for the period needed for administration, dispute handling, fraud checks or legal duties. After that need ends, we remove or restrict the record.

Use the account help or cashier path and state whether you want access, correction, explanation or eligible removal. Include a relevant receipt reference when your request concerns DANA, QRIS or bank transfer.

Your surga99 Privacy Policy, Made Clear

Get Privacy Help Near Your Account

Keep Control Across Devices and Wallets

Data we use

Cookie choices

Account protection

Retention period

Change requests

Who receives requests

Answers About surga99 Privacy Policy

01 What does the surga99 Privacy Policy cover?

02 What personal data does surga99 collect?

03 Does the Privacy Policy include DANA and QRIS records?

04 Why does surga99 use cookies on my device?

05 Can I request a correction to my account data?

06 How long does surga99 keep my payment data?

07 How do I contact surga99 about Privacy Policy rights?

Related Pages